The host concludes that Ubiquiti's first pan-tilt-zoom camera, the $1,800-MSRP UniFi Protect G4 PTZ, has the best picture of any Ubiquiti camera and is competitively priced for businesses already on UniFi Protect that will have staff actively steering it. It is not worth it for a home, where he finds it too big and too expensive. Its weaknesses, mainly sluggish controls and poor autofocus, are ones he thinks software updates could fix.
Hardware and install. The camera and mount weigh about 15 lb, mostly metal, with carabiner tethers so neither the top cap nor the camera can fall during install. It needs 802.3bt (PoE++) power; he used a 10-gigabit six-port 802.3bt UniFi switch. It is IP66-rated with a weather shroud. The cable has to come straight out of the wall behind the mount, so framing in his wall forced a makeshift wooden spacer and a cable run through a window. Adoption took one click once the camera was on the same LAN subnet as Protect.
Picture and zoom. Specs are 4K at 24 fps, f/1.5 and 22x optical zoom. At full zoom and 4K he could see blades of grass and read a fire hydrant. Streaming at 720p made the controls faster but left visible artefacts. Night vision he rates spectacular: the exposure adjusts to wherever the camera zooms, and he recognised himself about 100 feet away across a street-lit road, clear enough, he judges, to serve as evidence in court.
Controls and tracking. Responsiveness depends on the client. The Viewport showed moves almost in real time but cannot control the camera. A PC lagged behind it. A phone, especially on LTE at 720p, lagged 5–10 seconds, so every pan overshot and he could only make small moves and wait. Tracking a woman walking her dog and then himself was "only moderately successful". The autofocus kept choosing trees or the ground over the moving subject, which he thinks needs smarter, movement-aware focus.
Other faults. There is no microphone, which surprised him at the price, though he concedes one is of little use at 22x on a distant subject. The pan servos are audible through the wall. The size draws complaints at home, and the red IR LEDs glow at night.
Suggested improvements. On the software side he wants tap-to-centre on the phone app, faster initial zoom-out, controls as fluid as the Viewport's, a joystick accessory, a two-point patrol mode, and AI tracking driven by Protect's person and vehicle smart detections. On the hardware side, a microphone.
Price against rivals. He compares a Hikvision PTZ (30x, 2592x1944, 25 fps, $1,049), a similar Dahua ($1,131), and two Axis models: 40x at 1080p for $3,099, and 8 MP with 12x for $3,199. He notes he is an Axis reseller who does not resell its cameras because of their cost. Counting Protect's lack of licence fees against paid NVR software such as Blue Iris or Synology Surveillance Station, he judges $1,800 about right. For a home user who truly needs 22x and 4K, he calls it about the cheapest option available.